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Administered by the Blog Committee, Policy Matters posts are written by members on a variety of topics. From think pieces to how-to's, editorials to news round-ups, there is something for every policy administrator. Interested in contributing a post? Let us know by emailing admin@acupa.org.

 

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5 Years of Policy Matters Posts!

Posted By Sara Gigeroff, University of New Brunswick, Monday, July 10, 2023
Updated: Sunday, July 9, 2023

A Compilation of Contributions

ACUPA’s Blog Committee would like to take this opportunity to reintroduce members to our blog, Policy Matters ! Policy Matters launched in 2018 taking the place of ACUPAexchange , a triannual newsletter publication. The original purpose of the blog was to address the needs of our members and maximize the efficiency of our processes. To highlight the efforts of current and past Blog Committee members, as well as volunteer contributors, all posts published since the inception of the blog have been organized alphabetically into categories based on theme and are linked below for easy access.

 

ACUPA (General)

ACUPA Blog Committee Welcomes Policy Experts

ACUPA Website Features

Welcome to the New Blog!

Accessibility

Are Your Policies Accessible? Part 1: An Introduction to Web Accessibility

Are Your Policies Accessible? Part 2: Common Mistakes and How to Avoid Them

Are Your Policies Accessible? Part 3: Automating Accessibility in Custom Word Templates

Are Your Policies Fully Available to Your Stakeholders?

Hybrid/Remote Work

Adapt to an Online Environment to Develop Policies

And Now We Zoom...

Hybrid Work Schedules

Pivot to a Remote Work Environment

Pandemic and Policy

A Sea of Change and a Pandemic

Campus Changes in Light of the Coronavirus

Moving toward a New Normal

Policy Changes on Steroids and I'm Over It

Policy Matters Open Forum Covid

To Vax, or not to Vax

Policy in the News

Policy in the News (2023)

Policy in the News (2022)

Policy in the News (2021)

Policy in the News (2020)

Policy in the News (2019)

The Policy Process

Always Getting Better

Benchmarking Policies

Choose Your Words Carefully

Do I Really Need a Policy and Procedure?

Do You Cite References in Policy?

Do you evaluate your policy objectives?

Expediting Policies to Address Organizational Risks

Inclusive Policy Development

Increase Awareness of and Participation in Policy Development

Let's Talk About Procedures!

Organizing a Policy Catalog

Our Language Matters

Policies as More than Rules

Policy Development – Are Templates Required?

Policies Requiring Public Review and Comment

Project Management

The First Element

What Is a Policy?

When Your Steering Committee Fails to Steer

Where Does Your Policy Function Belong?

Where have all the Policies Gone? Part I

Where have all the Policies Gone? Part II

Roles and Responsibilities of Policy Professionals

Beyond the Policy Administrators Role

Defining Career Success

Other Duties as Assigned

So, What Do You Do?

What it Takes to be an Effective Policy Administrator

What’s In Your Policy Closet?

Software, Programs, and Digitization

Behind the Scenes of Policy Data

Customize Your Microsoft Word Experience (I)

Customize Your Microsoft Word Experience (II)

Easily Convert Web Pages to PDF Format

In Search of Innovation

Policy Administration for the Digital Age

Version Control, Auto Saving, and Collaborative Editing

Title IX

Historical View of Title IX

Title IX Officers are the People Who Stay Awake at Night

Miscellaneous

Bereavement Leave

Betting on College Sports

Equity Review at Georgia Gwinnett College

Is Technology Dictating Policy?

Is Your Institution Ready for the Robot Invasion?

Learning and Love

"Operation Varsity Blues": High Stakes Testing in College Admissions

Policy and Political Activism

Protecting Essential Records -- Key to Surviving a Catastrophe

Reducing Risks to Institutional Data

Student Interns as Valued Employees

The Joining of Two Community Colleges

The Power of P3s

The Robots are Coming

The Violence of the Last Six Months

Thoughts on Retirement

Values in Action


As was stated in
the inaugural blog post, we continue to appeal to you, our members, to help us evolve and decide whether the information shared in the featured posts are relevant and interesting. Do you have an idea for a blog post? Ultimately, this blog is for you, our members, and your submissions are encouraged and welcomed! If you are interested in contributing as a guest (maybe you are interested in being interviewed to share your own experiences as a policy professional), becoming a member of the Blog Committee, or want to share an idea for a topic to be explored through a post, please do not hesitate to contact us.

Tags:  accessibility  ACUPA  Data  developing policies  diversity  equity  guidelines  Hybrid  Microsoft  News  Pandemic  PDF  policies  policies and procedures  policy  policy design  policy development  policy/procedures  Programs  Remote  resources  Responsibilities  Roles  Sara Gigeroff  Software  Word 

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Are Your Policies Fully Available to Your Stakeholders?

Posted By Deborah Bartlett, Washington State University, Monday, June 12, 2023
Updated: Friday, June 9, 2023

Making Your Policies Accessible to All Audiences

Most institutions are now aware of the need for recognizing and respecting the differences among the members of our stakeholder communities. As policy administrators, many of us are building equity review into our policy development processes.

Most of us now publish our institutions' policies online and share our policy drafts electronically, rather than in paper policy manuals or through paper documents. Just as it's important to consider adding equity review to the development of policies, it's also important that we consider how to prepare the content for distribution in ways that make it accessible to a wide range of people, including those who use assistive devices.

Here are some considerations for your institutions, all of which we’ve put in place here at Washington State University (WSU):

At WSU, our Web Communications unit handles web accessibility problems and our institution's ADA (Americans with Disabilities Act) coordinator is responsible for managing access complaints and grievances.

Creating Accessible Word and PDF Documents

Most of us use Word to create our source documents and either Word or PDF for drafts and creating web versions of our policies. Taking in consideration of assistive devices, here's some key components for making Word and PDF documents accessible to all:

  • Headings:
    • Headings create a hierarchy in the document that a screen reader can follow.
  • Document Title, Description, and Tags:
    • A default document title is necessary for a screen reader to be able to scan and read out loud to its user.
    • A document description gives screen reader users a brief summary of the document they are about to read.
    • Document tags allow a screen reader to know if they are looking at an image, a paragraph, a heading, etc.
  • Hyperlinks:
    • Hyperlinks need to have clearly defined labels of the destination of each link so that a screen reader is able to read them out loud when scanning the document.
    • It's preferable to embed link URLs (attach the URL in the background to a word or phrase using the Link function), also known as contextual links, rather than writing out URLs in the document.
  • Tables:
    • Clear table structures and headers are necessary for a screen reader to be able to scan the document.
  • Alt Text:
    • Alt Text data allows a screen reader to scan a description of tables, figures, or images that may be on the document.
  • Lists:
    • The built in formatting tools of Word make it easier for the screen reader to scan the document.
  • Capitalized Words:
    • Use bold for emphasis and avoiding capitalization of words.
    • Assistive devices may provide capitalized words to users by reading each individual letter, instead of complete words.
  • Tab/Reading Order
    • For PDFs, identifying the reading order of a document’s text helps a screen reader present the text as it is meant to be read, rather than just as random blocks of text.

Creating Fully Functional PDFs from Word

With the latest versions of Word in Office365, all accessibility functionality in a Word source document may be directly transferred to a PDF version:

  • Select File->Save As
  • Change the file type (suffix) from the default Word Document (.docx) to PDF (.pdf).
    A PDF file created in this way includes all of your active hyperlinks and other functionality.

Creating Accessible Documents from Scanned Images

In order to make scanned document images accessible to a screen reader user, a few things need to be done, otherwise none of the information on the document can be read by a screen reader:

  • Make or convert the scanned image to PDF
  • Under Tools (in Adobe Acrobat Pro):
    • Select Optical Character Recognition (OCR)
    • Select Text Recognition and In This File, and
    • Select the pages to be included
  • Under Tools:
    • Select Action Wizard, then
    • Select Make Accessible
    • Select Find Recognize Text Using OCR
  • In the Recognize Text -- General Settings window:
    • Select the applicable language and
    • Select Searchable as the PDF Output Style
  • Select OK

Accessibility Guides

The process of increasing equity in our policies and policy access is ongoing. Here are some accessibility guides to provide you with further ideas as you get started:

Tags:  access  accessibility  accessible documents  ACUPA  assistive devices  Deborah Bartlett  developing policies  equity  guidelines  PDF  policies  policies and procedures  policy  policy design  policy development  policy/procedures  recommendations  resources  Word 

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What’s In Your Policy Closet?

Posted By Sara Gigeroff, University of New Brunswick, Monday, February 13, 2023
Updated: Tuesday, February 14, 2023

Rearranging Priorities When You Have “Too Many Hats”

The Potential For Cluttered Closets

I often comment that policy professionals are a unique group of people.

Our coworkers don’t completely understand our passion for policy, let alone the timelines associated with the policy process. They are aware of some of our skills, but not necessarily the many hats we wear behind the scenes due to the amount of autonomy we have in our positions. Despite juggling additional tasks along with our established responsibilities, many of us would enthusiastically affirm that we chose policy as a career path due to the meaningful change we see across the academy based on the work we are involved in.

That said, our passion for creating positive change can make it difficult for us to decline opportunities to employ our niche skills when we are requested elsewhere across the institution. Before we know it, our policy closet is filled with hats of all sorts. It looks like we’ve hit a big sale, except . . . we already had a favorite hat, maybe a few lost in the back of our closet, and we didn’t get rid of any old hats to make room for the new ones. An overflowing closet can become overwhelming, but sorting through it and establishing boundaries can help us maintain that peculiar passion for all things policy while keeping our closets organized.

New Hats Can Be Fun, But A Messy Closet Is Overwhelming

The bulk of policy work is work we do independently and behind the scenes, which can result in numerous requests for our information analysis skills, our keen eye for detail, and our comprehensive planning strategies.

In my case, as an employee dedicated to a research office, it can involve assisting an agreements group, advising on community partnerships, navigating culturally appropriate methods of conducting research, sitting on ad hoc committees, and assisting with strategic plan development, all while prioritizing my everyday policy-related needs. Being involved in these additional projects is usually a nice change of pace.

Of course, the policy process can be long and lonely, so working with colleagues across campus on various initiatives and representing an office on ad-hoc committees can provide the little break we sometimes need from the frustrations of policy planning and programming. Personally, being involved with ACUPA and lending my skills elsewhere on campus re-ignite the passion I have for policy work, but possessing the niche skills of a policy specialist can lead to big or frequent donations of hats, as well as the gift of many new hats to our closets if we aren’t careful.

Communicating Your Closet Contents To Others

Years ago, when managing a non-profit program for individuals experiencing mental illness who found their diagnoses negatively impacted their work lives, I spent a lot of time training employees and those we supported to recognize their limits in the workplace, to advocate for themselves, and to respectfully set boundaries with employers. Now, having returned to work in academia where my skills can be spread thin due to requests outside of my core duties, I often remind myself of the importance of establishing boundaries at work so as to keep my policy closet tidy.

In my current position, this means having to politely decline when asked to independently draft campus-wide policies that are out of my scope, while still offering to be part of working groups and carving out time to review a draft in its entirety prior to consultation. It also involves reminding others that I work in a policy position dedicated to the research office, and therefore, my top priority in any project is to ensure researchers, graduate students, and post-doctoral fellows are considered and appropriately represented in policies external to our office.

Along with that, having regularly scheduled, honest conversations and check-ins with senior management is extremely important. Policy positions, job responsibilities, and priorities all expand and change over time, so re-evaluating responsibilities and advocating for change within our positions is necessary or our closets become overwhelming.

Purging And Re-evaluating Closet Contents Is Advantageous For Everyone

Ultimately, advocating for yourself and politely setting boundaries is advantageous not only to you, the employee, but often positively impacts the office or unit you work in because you are then better able to focus on their needs and priorities rather than getting sucked into every possible project. Having those conversations with senior management doesn’t necessarily mean you won’t be required to stretch yourself now and then to pitch in. Revealing your closet contents, reevaluating them, and rearranging them, however, can help keep you passionate about the work you do, while providing more balance in your work life, and oftentimes, your home life, which is something most of us need more than we are willing to admit.

What’s In Your Policy Closet?

What does your policy closet look like? Is it small and stuffed to the brim? Do you have a well-organized walk-in closet? How many hats do you have? Do you have a favorite hat or a least favorite hat? Are there hats lost in the back of your closet? Tell us in the comments below.



Note for ACUPA members: Check out the ACUPA Sample Job Descriptions webpage for examples of the numerous roles and responsibilities of policy professionals. These have been provided by policy administrators at multiple institutions and can be valuable resources when evaluating priorities and responsibilities.

Tags:  ACUPA  job descriptions  policies  policies and procedures  policy  policy/procedures  priorities  recommendations  resources  responsibilities  samples  Sara Gigeroff  task management  time management  writing 

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Policies Requiring Public Review and Comment

Posted By Deborah Bartlett, Washington State University, Monday, October 11, 2021
Updated: Sunday, October 10, 2021

Meeting the Requirements of the Administrative Procedures Act


My office, Procedures, Records, and Forms (PR&F), is responsible for managing administrative policies and procedures for Washington State University (WSU). Administrative policies and procedures at a state institution like ours involve both policies and procedures that require just an internal review process and those that require internal review along with public notification and public comment.

Like all state higher education institutions, Washington state colleges and universities are regulated according to the laws passed by the legislature and by administrative rules put in place to enact applicable legislation. The federal government and each state in the U.S. have passed administrative procedures acts, which provide requirements for establishing, updating, and repealing administrative rules to enact legislation and operate federal or state agencies. In the state of Washington the laws passed by the legislature are codified in the Revised Code of Washington (RCW), and the administrative rules are codified in the Washington Administrative Code (WAC).

Generally, actions that will or may impact members of the public or customers are established as WAC rules. Each state of Washington agency has their own "Title" in the WAC, which the agency is responsible for establishing and updating in accordance with the requirements of the Washington Administrative Procedures Act (RCW 34.05). The act provides an exception for Washington higher education institutions to allow establishment of academic and administrative policies that involve admissions standards, academic advancement, graduation, the granting of degrees, employment relationships, and/or fiscal processes without going through a public review process.

WSU's WAC rules (WAC Title 504) include policies that affect student living groups, standards of conduct for students, student education records, health and safety regulations, facility use rules (both those involving free speech activities and those not involving free speech activities), parking and traffic regulations, board of regents meetings, practice and procedure for adjudicative hearings, library policies, course materials, public records, state environmental policy act rules, and small works contracting. Additionally, the Washington legislature recently moved responsibility for administering the state's renewable energy system incentive program from the state Department of Revenue to WSU's Energy Program, which required us to establish a new chapter of administrative rules to govern this program.

Our internal administrative policies are prepared, reviewed, and approved in accordance with our Policy on Policies (Executive Policy EP5). In accordance with RCW 34.05, the process for WAC policies, rules, and regulations involves internal administrative review and approval, public notification, and except in limited cases, public hearings, as well as adoption action by our Board of Regents. Exception: Our Regents delegated authority to the WSU President to adopt parking rules.

Due to the strict deadlines for filing public notifications, required waiting times to allow for public notification or comment at each stage of the process, and the limited number of Regents meetings available for adoption actions, a normal WAC amendment process takes about seven to eight months. Administrative determination to make changes based on public comments can add another three to six months to this length of time. We work with the state Code Reviser's Office, which is responsible for managing and publishing all proposed changes in the Washington State Register (WSR), and all adopted changes in the WAC.

When a WSU administrative unit notifies us that they want to make changes to the WACs, my office first asks for an idea of when they'd like the rules to become effective. We then work backwards to run a timeline that indicates dates for the necessary Regents' adoption action, the public hearing and filing deadlines, and the review process deadlines for the internal review and approval of the rules language. (We also include deadlines for the applicable vice president to provide notifications and materials and present the proposed changes to the Regents for applicable future action and action items.)

The WAC process requires a general summary preproposal notification statement to the public. Then in order to file the amendment proposal we must have all of the specific rules language completely prepared and approved internally up through the administrative chain of command to include the University President. The amendment proposal is presented to the Regents for adoption action after the public hearing and end of the public commenting period.

I'm sure many of you experience the need to push your reviewers to respond to policy/procedures drafts. Add in the need to complete each stage of the review process by strict deadlines in order to meet public notification filing requirements, and you'll find you really need to increase your level of "squeaky wheelness." We've found that having our legal counsel, the State Attorney General's Office—WSU Division, on our side throughout the development and review process for WACs is of great assistance with ensuring reviewer responses to WAC drafts.

WSU's WACs process was transferred to my office from our Office of Finance and Administration back in 2004. Since then we've learned a great deal about state requirements for processing such changes, as well as holding and documenting public hearings and comments. WAC processing is definitely a juggling act, with many different "balls in the air" to keep track of at the same time.

How are publicly-reviewed policies, rules, and regulations handled at your public institution? Does your administrative policies office manage this process, or do you have a separate office that facilitates these changes?

Even if you don't work for a public university or college, you might find it interesting to check into how publicly-reviewed policies and rules are managed at the state or even federal level. I know that my experiences working with WSU's WACs have made me much more aware of the strictures that all public agencies must follow in order to change their operating rules.

Tags:  adm  administrative code  administrative policies  Administrative Procedures Act  adoption  amendment  Deborah Bartlett  filing deadline  policies  policy  procedures  public  public comments  public hearing  public notification  public review  publicly-reviewed  review process  rules  timeline  WAC 

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