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Posted By Megan Jones, Metropolitan State University of Denver,
Monday, January 21, 2019
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Supporting Dreamer Students
Recently, I was interviewed by a graduate student in the College Student Services Administration Program at Oregon State University. Asked to write about an issue related to equality or civil rights on a college campus, the student chose to research Metropolitan State University of Denver’s decision to significantly lower tuition rates for undocumented students. The following Q & A is based on this interview.
Q: What was the beginning? What generated discussion about the need for lowering tuition for undocumented students? Were there any significant events that moved this idea forward?
A: MSU Denver primarily serves the Denver Metropolitan area—home to about 30% Hispanic or Latinx people. About 2010, MSU Denver leadership began seeking the Hispanic-serving designation to compete for federal funding to better support the university’s diverse student body. In 2018, for instance, MSU Denver students identified as 28.4% Latinx, 44.7% students of color and 49.1% first generation to college. When gathering data on current and prospective students, along with drawing from personal experience, MSU Denver leadership identified a population of students who struggle to access higher education due to their undocumented legal status. In 2012, evoking MSU Denver’s 1963 founding as a “College of Opportunity,” the Board of Trustees approved a discounted tuition rate for undocumented students and advocated for similar state legislation in the form of Advancing Students for a Stronger Tomorrow (ASSET). Former Deputy Provost Luis Torres, a passionate advocate for undocumented students’ rights, said that it was our responsibility to protect the most vulnerable parts of our population, and DREAMer students were it.
Q: Would you be able to break down some basics about the Dream Act, ASSET Bill, etc.?
A: The DREAM Act was introduced to the U.S. Senate in 2001, but it never passed. In a 2012 response, former President Barack Obama signed DACA, or Deferred Action for Childhood Arrivals. DACA is an executive order that allows some individuals who were brought to the United States illegally as children to receive a renewable, two-year period of deferred action from deportation and to become eligible for a work permit in the U.S. While the DREAM Act ultimately failed, the moniker “DREAMers” stuck. ASSET is a Colorado law allowing state institutions of higher education operating in Colorado to offer reduced tuition rates to undocumented students who have completed a high school education in Colorado with several other stipulations. In 2017, President Trump challenged DACA and instead recommended a legislative solution in the form of a federal law. The PROSPER Act was introduced in the U.S. House of Representatives in December 2017, but stalled.
Q: What are you seeing at MSU Denver today as a result of efforts to support Dreamer students?
A: In addition to seeing hundreds of Dreamer students pursuing their educational goals, the sense of community that has been created to provide resources and support has heightened MSU Denver’s commitment to serving at-risk students. I often tell friends and family that I not only work on education policy, I work on civil rights policy. The social justice component of this work is a huge morale booster for students, faculty and staff, and has created a shared sense of pride and positive energy on campus.
Bloggers: Questions for further consideration—
How does your organization support Dreamer or other first-generation students? What additional info on this topic might be helpful? What policies or related resources does your organization have on advocacy, lobbying and political activity?

Tags:
Advocacy
ASSET
Civil Rights
DACA
DREAM Act
Dreamers
Social Justice
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Posted By Jennifer Gallagher, Utah Valley University,
Monday, December 17, 2018
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Using Technology and Automation to Augment Your Policy Process
When I was an editing student in college, an older professor asked me to proofread a nonfiction book he had authored and get it ready for publication. He emailed me his files and a letter from his publisher that outlined their style guide, and mentioned that the publisher had rejected the files in their current state because of “formatting incompatibilities.” I didn’t know just what they meant until I attempted to format the document myself and noticed a host of bizarre issues: certain passages were locked, fonts and margins were inconsistent from page to page, and some paragraphs had collapsed entirely upon themselves into a single jumbled line of incomprehensible text. The most frustrating part was the more I attempted to fix the formatting through the normal Word interface, the more issues and problems it would introduce.
So how does this apply to what we do in policy and the vastly unique roles of our individual policy offices? Little did I know (but would quickly learn), that underneath the text we see on a digital screen is an extensive web of coded language that instructs the program how to respond to a user’s inputted action (keystroke, voice, touch, etc.). This code can act in unwanted ways when a user inadvertently introduces invisible instructions to the program (usually through formatting marks, bookmarks, styles, etc.). In the case of my professor, he had unknowingly used some formatting options that had left invisible, residual coded marks after the original text was deleted in earlier drafts. By exposing these marks through advanced formatting options in Word and then eliminating them through the outline view, I was able to fix the coding issues. This was the moment I learned that Word is so much more than a word processor; that it, and other Microsoft Office products (Excel, Publisher, OneNote, OneDrive, etc.), contain a pre-coded network of untapped potential for application, productivity, and automation solutions that most casual users never know is even there. And with a little instruction, these and other programs that we already use can be customized and applied in individualized ways to solve the unique demands of our offices.
For example, my position in my university’s Policy Office involves editing policy drafts and completing research for policy writers. These writers, while incredibly intelligent subject-matter experts in their field, come with varying levels of technological proficiency. When I first started, I would email out our university’s template files for policy drafts, summaries, comments, etc. to writers, and what I would get back would sometimes be barely recognizable as our own template. A lot of my time was spent fixing accidental formatting errors caused by inexperienced users, multiple authors/drafts, or general human error: fixing fonts, sizes, and margins; moving stray lines and logos back where they belong; and just generally enforcing our university’s style guide (e.g., fixing section numbers, alphabetizing). All manual, repetitive, and tedious—but necessary—tasks.
Through a little Googling and dabbling in some of the advanced capabilities and developer options of Word (VBA), I was able to create a template that does not allow a writer to do anything I don’t want them to and automates the stuff I don’t want to do. The design is locked down. The styles, locked. The numbering and alphabetizing is all automated and customized to our style guide. They cannot misnumber a section; my template won’t let them. They cannot move, alter, erase, or change anything other than the sections they need to. And that was just template version 1. Using that template, I am currently creating a custom UserForm app (all through Microsoft Word using its existing features as intended) that will automate all the templates that we use in our office. Upon completion, a writer will be able to simply fill in the UserForm fields and submit, and the template will be generated and auto-populate with their answers.
The above is just one example out of the countless customizable solutions that anyone can create with just a little advanced insight and know-how. By understanding and harnessing the full capabilities of these programs, advanced users easily automate repetitive tasks, eliminate user error, increase efficiency and productivity, seamlessly enforce institutional standards and styles, and create better, cleaner documents and spreadsheets that enhance their policy and research processes.
The purpose of this post then is to gauge interest for a reoccurring segment on the Policy Matters blog (alongside its other fabulous editorial content) that that will educate interested ACUPA members on different ways they can optimize their own policy process by creating simple solutions customized to the unique needs of their office. This segment would consist of short, beginner-friendly tricks and tips for utilizing the popular office programs that we already own and use to their full potential, tailored to a policy administration environment.
Now, I’d like to hear from you. Do you think this information might be helpful or applicable in you and your office’s functions and roles? What unique administrative challenges do you face that you would like to find solutions for (anything, seriously!). Is there anything else in particular you would like this segment to cover?
Tags:
How-to
Jennifer Gallagher
Policy Tech
Productivity
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Posted By Meg Resue, Rowan College of South Jersey,
Monday, December 3, 2018
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How Centralized Policies Affect Productivity
I work at a community college that, like many of its peer institutions, is experiencing declining funding and, at the same time, escalating regulatory mandates. I recently had the opportunity to speak with our executive director of diversity and equity, Affirmative Action/Title IX officer about her challenges with regulatory requirements and how the establishment of a policy office and a centralized policy library aided her productivity.
Like many of us on campus, the executive director wears many hats, with the assistance of one shared staff member. Here at the college, she administers all programs related to diversity, equity, Affirmative Action, and Title IX, and is responsible for the review and investigation of complaints regarding discrimination, sexual harassment, dating and domestic violence, stalking, Title IX, and workplace issues. During our talk, the executive director noted that budgetary constraints and Title IX were her current challenges. Nearly half of her allotted budget, despite collaboration with other departments to share costs, goes toward campus-wide mandated training initiatives; in her opinion, considering today’s social environment, more training is needed above and beyond the required levels. In addition, a big chunk of her time is spent staying current on national news and the changing federal policy environment. Continual monitoring is necessary to remain ahead of the curve in managing risk, where missteps could be financially catastrophic to a small public institution. As an example, the executive director mentioned that what has been keeping her awake at night is a Proposed Title IX Regulation, released on November 16 for 60 days of public comment. This proposal came after the Department of Education’s decision in September 2017 to rescind prior guidance from 2011 and 2014, leaving in place the 2001 Guidance. These changes have left the college’s published policy in limbo for now, but it will require considerable revision in the not-too-distant future. It is still too early to do a deep dive into the work of revision and procedural considerations until the proposed regulation is finalized.
Over my college’s 50-plus-year history, published policy has been a hit-or-miss affair, and what policy existed was more likely to be held in a multitude of forms scattered across departments. Since the 2013 creation of the college’s centralized policy office and policy library, the executive director claims to have experienced an increase in her office’s productivity. As she mentioned many times during our conversation, policy in her wheelhouse is always changing, which requires timely updates. She indicated that the services the policy office offers save her time by providing best-practice research, help with writing and editing during the development or revision stage, and shepherding the policy draft through review/approval processes; this allows her more time for implementing budget-friendly staff training and professional development strategies.
It was a fortunate day for the college when two staff members shuffled off to Ithaca, New York to participate in a two-day Policy Development Program hosted by Cornell University’s School of Continuing Education. Since then, the college has done a 180-degree turn, bringing its policies and procedures up to date, providing colleagues with services that increase productivity and regulatory awareness. To all my community college peers: the Policy Development Program’s return on investment is immeasurable. As for ACUPA, its value as a resource tool to this college continues to be invaluable.
Tags:
Collaboration
Community College
Department of Education
Policy Development
Policy Training
Productivity
Title IX
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Posted By Cara O'Sullivan, Utah Valley University,
Monday, November 19, 2018
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I apologize for the use of "slave labor" in the original title of my post on student interns. This was a mindless use of a term that has significant history, and it was never my intent to offend anyone. We have since removed the language, and I appreciate those who pointed this out to me and the newsletter committee.
Tags:
apology
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Posted By Cara O'Sullivan, Utah Valley University,
Monday, November 19, 2018
Updated: Monday, November 19, 2018
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How Internships Benefit the Student and the Policy Office
Nine years ago, when I left corporate life to join Utah Valley University (UVU) as its new policy office director, I realized right away that I needed some extra help. Ongoing contract or freelance help would not fit our small budget; but student interns would. I knew from my own college experience that interning in one’s future field builds marketable, real-world skills; I had hired student interns in corporate America, some of whom stayed on after graduation as valued, full-time employees.
While internships are incredibly beneficial to students, they also provide benefits for your office and your institution’s policy process (aside from just being cheap labor, which is definitely a plus). I’ve seen overwhelming positive benefits to both my own office and many others at UVU. Benefits such as:
- Access to innovative ideas and unique perspectives - College students learn about the latest trends in the industry through their coursework, so student interns can bring with them academic and technical knowledge that is useful in your office. Even more importantly, as higher education policy administrators, what our offices do heavily impacts students, and we may be so “deep in the trenches” that we have overlooked how our policies may impact and read to them. Having access to the student perspective is invaluable to this process.
- Decreased turnaround time and increased office productivity - The extra sets of hands can help your office be more productive and prevent it from becoming overburdened by side projects, allowing you and your staff to focus more time and energy on tasks where more advanced expertise is required. And you may be able to offer and complete extra projects and services for both your department and others, because of valuable student interns.
- Enhance your office culture and improve staff morale - Not only does having extra help increase overall staff morale, but an internship program provides an opportunity for your office and staff to connect with students, meet with them, speak with them, and ultimately mentor them, which promotes and fosters vital leadership skills for both mentors and mentees.
- Test drive the talent - An internship program doubles as a recruitment method without recruitment costs. Seeing how interns work will give you a more accurate view of how they would be as full-time staff members. The internship serves as a hands-on training period; the intern to whom you extend a job offer already knows the basics of the job and how your office works.
At the UVU Policy Office, we hire political science interns and editing interns. The political science interns helped us refine our policy research procedures and develop a policy research document template. This service has assisted policy writing committees that did not have the resources or time to conduct their own research. Last year’s political science intern helped us develop metrics we use to assess our office’s effectiveness.
Our editing interns have helped us improve our policy template, web site, and editorial procedures. One of those interns, Jennifer Gallagher (whom many of you know from previous conferences) has now been my full-time employee going on two years. Her reputation as an outstanding editor is spreading across our campus. When I get a phone call from a vice president asking for editing assistance on a policy—they don’t ask for me—they ask for Jennifer. Her success as an intern, and now an employee, has improved our office greatly and enhanced its reputation as a service provider.
I am always learning from my student employees. They keep our office fresh and learning—which is the whole point of higher education.
Tags:
collaboration
Intern
productivity
workforce
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Posted By Jessica Teets CCEP, Purdue University,
Monday, November 5, 2018
Updated: Monday, September 27, 2021
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Determining Whether System Changes or Policy Changes Come First
The views expressed in this post are solely those of the author and do not represent the views of ACUPA or Purdue University. For the last two years, a project team has been working to overhaul Purdue University’s human resources and payroll systems. With the system changes have come several policy changes, mainly related to classification, benefits, and leaves. This has created a tricky balancing act of figuring out at what point in the build of the system we move forward with policy changes—a sort of chicken or the egg conundrum.
Here is what I mean. If I run policy changes through the process—which requires obtaining and reviewing stakeholder feedback, vetting the draft with the University Policy Committee, and gaining approval from the Executive Policy Review Group—before the system is built, we run the risk of finding out the system is not able to support those changes. Then I have to go back through the policy process to make changes again. If the project team builds the system before we have approval for the changes, we run the risk of not gaining approval for those changes. Then the project team has to rebuild parts of the system.
I know what you’re thinking: good policy is not written based on system capabilities, right? I agree. What is different here is that most of the proposed changes are ones that HR, payroll, business managers, and supervisors have wanted to make for a while. They have been stuck in an archaic system of manually processing and tracking sick leave, continuous service, family sick leave, and other benefits because the original policies that outlined those benefits, while well-intentioned and appropriate for the time, did not foresee unintended consequences or the growth of the institution to the size it is now. Change creates fear and fear infects culture, so administrators have been reluctant to make changes. The powers that be have decided this time, however, that change needs to happen. My job is to make sure that the policy process runs smoothly, doesn’t hold anything up, and continues to promote communication to the university community about the changes.
My biggest challenge has been getting the project team to keep me in the communication loop. For example, in the spring the team contacted me about a policy that needed to be updated because training was going to start on the system piece set to go live for the summer. What the team failed to realize is that the desired changes required not only a change to the policy, but approval from the board of trustees. I quickly reached out to legal counsel to get a resolution drawn up for the board that could be added to its next agenda. Then I redrafted the policy so it was ready to move forward once the board took action. Thankfully, we have an interim policy provision that allowed me to get this done quickly.
Other project team members have done a better job of communicating with me along the way, but we are getting down to the wire, with go-live of the largest piece of the system set for January 1. We have already identified the crucial policies that must be updated by that date, and I have been circulating drafts and discussing feedback with the policy owners for the last several months. My boss added an extra meeting for the Executive Policy Review Group in December, just in case something gets delayed. I think we have our bases covered and that everything will come together for January 1. And while there may be a few things that get overlooked in the chaos, I am confident that the policy approval process is working the way it was meant to.
I can’t say with certainty whether a policy needs to be updated before a system or vice versa. I can say that what helps me to be successful in my job is building relationships with policy owners so that they see me as a resource and not a hindrance. If they have a positive experience working with me on one policy, I know they will be motivated to work with me on the next policy.
Tags:
collaboration
policy change
policy owners
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Posted By Joshua Adams, Cornell University,
Thursday, October 18, 2018
Updated: Thursday, October 18, 2018
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Blog Replaces ACUPA Newsletter
We're excited about our first post in the new blog, Policy Matters!
As you know, policy administrators and others spend considerable time populating the ACUPA website to enable information sharing among the association’s members. Behind the scenes in ACUPA, virtually or in person, groups from around the world meet regularly with each other to think of ways to bring you useful and timely news and tools, all while juggling their “day jobs.”
Until recently, the Newsletter Committee of ACUPA brought you a triannual publication, ACUPAexchange. Now, to address the needs of our members and maximize the efficiency of our processes, we have decided to begin publishing the ACUPA newsletter as a blog.
Policy Matters, taking the place of ACUPAexchange, will still be your member-populated periodical for articles on policy management and policy subjects, as well as a place for discussion, through comments, and for communicating other useful material. We will regularly populate the site with posts and articles that we believe will be of interest to our members.
Discussions among committee members and the ACUPA board of directors yielded a list of topics, as detailed below, and members of the committee agreed to a regular rotation, the result of which will be bi-weekly posts on the site. All ACUPA members will receive notification when there is a new post, and are encouraged to go to the site, read, and comment. If you decide you would rather not receive notifications about new posts, you can unsubscribe from the blog.
At this point, nothing is “written in stone”; we appeal to you, our members, to help us decide whether we have brought you this new feature in the most useful way. Please contact any of the committee members with your feedback, or ideas for topics that would be of interest to you.
Finally, while we know you are all busy, your submissions are encouraged and welcomed. All of ACUPA would love to see blog posts about your organization’s challenges, accomplishments, solutions, or other interesting perspectives on what we do. Send them anytime to any member of the Newsletter Committee for publication!
Policy Matters content ideas:
- Announcements about ACUPA events
- Updates from the board
- Editorial or article about a policy-related issue
- "How We Did This” – descriptions from ACUPA members on how they implemented a policy, process, etc.
- Interviews with ACUPA members on relevant issues
- Blog posts with policy-related links
- Rants from members
- Satirical/ humor posts
- Other office-related posts, such work tools, workplace ideas, office trends, accommodating different generations, workplace diversity, etc.
- Member human interest: profiles/spotlights of members
- Policy Watch: what should policy administrators be looking for (e.g., new proposed guidelines regarding sexual assault.
Policy Matters committee members:
Tags:
blog
exchange
newsletter
welcome
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